During the 4.5.3 release, we had a developer hackathon. Developers were able to spend the day, either alone or with a group of other developers, implementing ideas of their choosing. There were several ideas that made the release that will benefit our help desk team and customers. One example is being able to easily see unfulfilled requirements for students trying to graduate from a class.
In that same vein, for the next few weeks, each of our customer care team members gets to be Product Manager for the day. They have been asked to create a small story (feature) that will fit in a single developer day. The first of these reached the testing board late last week, so some of the features will make the 4.5.4 release. I expect customers to be very happy with the usability improvements.