Active Listening, Other Communications Skills May Help Responders Deal with “Difficult” Members of the Public

Law enforcement, firefighting, emergency medicine, and corrections are fields often marked by interactions with “difficult” people. Whether their bad behaviors come as the result of a personality disorder or simply a bad day, communications techniques like active listening and de-escalation may be what responders need to provide adequate service — and avoid unpleasant outcomes, such as unnecessary use of force.

For police and other first responders, mental health calls remain a multifaceted issue

Police have long struggled with effective ways to tailor standard training, skills, and protocol to mental health situations. And though no one individual solution for such a varied problem exists, specialized training—applied, at times, with alterations to department culture—is one way to ensure public safety officers are more prepared to respond to incidents in which mental health plays a role.

Wearable technology is maturing at the right time for public safety

First Responders, as a group, have a unique relationship with technology. The ability to apply technology to fitness, training activities, and established procedures in the first responder field allows for the integration of many technological developments into every day practices. Much of the current excitement around wearable technology in fields like firefighting, emergency medical services, and law enforcement draws from this patience and past success. With enough time to iron out the technical, financial, and bureaucratic details surrounding them, off-the-shelf wearable gadgets and purpose-built tools—along with the software that runs on them—have a chance to realize their full potential.

Incident commander: increase effectiveness and efficiency through combined response

For some first responders, readiness means that everyone has completed all applicable training and certifications. For others, readiness is a team that is fully equipped with the tools and resources needed to fulfill their duties. From initial response to large scale incident management, the estimable readiness of personnel and equipment is always at the forefront of the commander’s mind.

Envisage Launches Premium Services Option to FirstForward® Training Network in the Form of FirstForward PRO

Envisage Technologies, creators of FirstForward®—the training network built exclusively for first responders—announced today that they have begun offering a premium service to the existing FirstForward framework.

Networking makes first responders less biased, more effective

First responders, the media, and the public all share a common public safety mission. Nonetheless, there are constant tensions between these groups that prevent them from working together effectively. Thankfully, social psychology can not only identify why this happens, but what you and your agency can do to rectify it.