Case Studies 2017-06-06T13:49:50+00:00

Testimonials

"I enjoy having a responsive product manager.
I feel like we have an advocate in the 'system'
that can coordinate issues and also keep an
eye out for items that effect our operations."

-Utah Peace Officer Standards
and Training (POST) Academy

Testimonials

"Support like this is very uncommon.
I’ve worked in IT and it’s rare to see
new features every week."

-Hillsborough County Sheriff's Office

Testimonials

"As I am sitting with my officer I can tell him
exactly which classes are available, and by
the time he walks out of my office he knows
exactly which class he is registered for. I am
at a loss for words on how happy I am with
this new program."

-Department of Veterans Affairs
Law Enforcement Training Center

Testimonials

"I appreciate the Agile process where changes
are seen to the product in smaller release
cycles versus larger ones. Support is very
responsive and I feel comfortable with sending
in an email ticket knowing it will get handled
and responded to. I don’t feel the need to have
to call to get attention to tickets like I have to do
with other vendors."

-Utah Peace Officer Standards
and Training (POST) Academy

Testimonials

"We could not be happier. We love working
with you all and we are grateful for all of the
support you and the Envisage team provide
us. I am glad we are working together and I
am looking forward to our continued success
and partnership!"

-Washington, D.C.
Metropolitan Police Department

Testimonials

"I’m looking forward to working with you guys.
We were very excited after your RFP response
and demo. You were highly recommended by
your other customers and your RMS solution
was leaps and bounds over everything else
we saw."

-Matthew M. Spencer
Wisconsin Department of Justice

Testimonials

"Your customer service is AWESOME!"

-US Customs and Border Protection

Testimonials

"Together we are making a difference
for America's law enforcement officers."

-DHS Federal Law Enforcement
Training Center

Testimonials

"Envisage Technologies provides us with an
excellent product that over the past 5 years
has increased our accuracy and productivity.
We feel confident that our data is secure and
the Acadis Readiness Suite has become the
backbone of our operations. We feel confident
in continued service with this company and
software product for many years to come."

-Utah Peace Officer Standards
and Training (POST) Academy

Testimonials

"Thank you so much! I appreciate the attention
Envisage pays to the customers’ needs. The
customer service is fantastic!"

-US Border Patrol

Testimonials

"You always solve my problems."

-Indiana Department of
Homeland Security

Testimonials

"Weekly status calls are very valuable since
I can take time to understand changes to the
system and save any issues or follow up to
one meeting which frees up my schedule.
Custom development is a big plus so when I
am in staff meetings if the need is strong
enough we can fund the functionality."

-Utah Peace Officer Standards
and Training (POST) Academy

Testimonials

"Acadis keeps things simple
and easy to understand."

-US Customs and Border Protection

Testimonials

"ENVISAGE should be awarded for their
outstanding service. The quality of work
is beyond excellent and is proven by the
end-product."

-Immigration and Customs Enforcement

Testimonials

"On behalf of ICE-OCIO-SDD, I would like to
thank you for Envisage’s effort in working with
us to install the latest version of your software.
As you know, the release was successfully
deployed and the security scans were clean.
This is an outstanding achievement and I wanted
to express our deep appreciation of your team’s
hard work in support of ICE. Thank you!"

-U.S. Immigration and
Customs Enforcement

Testimonials

"In my twenty-three years of government service
and dealing with contractors, ENVISAGE is the first
contractor that I have found who is truly concerned
with providing the best possible product and
service to the customer. It has been my experience
that when this company states it will provide a
service by a particular date, the service is always
delivered when stated."

-Citizenship and Immigration
Services Academy

Testimonials

"The willingness to stay in touch
with the clients is great."

-U.S. Border Patrol

Testimonials

"Your people are good people who try
to serve us well on the frontlines."

-Oregon Dept. of Public Safety,
Standards and Training

Testimonials

"Please pass along to the staff our appreciation
for the dedication and hard work of your
company to provide your software and service,
and how we have befitted greatly from the
system. Also my personal gratitude of the
excellent customer service and working
relationship I have with various employees
currently and over the years."

-Utah Peace Officer Standards
and Training (POST) Academy

Testimonials

"With every release of Acadis,
the day after is like Christmas!"

-Colorado POST

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Featured Case Study

Utah Peace Officer Standards and Training Academy (POST)

Situation

Training is one of the most critical aspects of maintaining a professional and ready workforce in high liability agencies. Law Enforcement officers are not only charged with keeping the peace and protecting the rights of citizens, but must also continuously update their knowledge, skills and abilities to meet the ongoing challenges of their dangerous jobs. Peace Officer Standards and Training (POST) organizations track these immense and detailed training records for thousands of officers state-wide to ensure compliance with legislative mandates for certification.

Disparate, stove-piped systems and a lack of strategy to manage the entire training ecosystem (recruitment to retirement in one comprehensive enterprise system) create incomplete, inconsistent, or incorrect training records and can lead to undesirable consequences. These include increased training costs, paper volume, mailing and storage, compliance issues, inaccurate reporting of certifications, and ultimately, to arrests being dismissed if the certification of the arresting officer has lapsed.

The Utah POST Academy provides professional standards and training, leadership, and certification for peace officers to protect the rights and privileges of its citizens. The POST is required to maintain all training, certification and employment records for the 9,280 officers who are part of 210 law-enforcement and related agencies. In addition, the Utah POST supports continuing education through satellite programs at six Utah colleges and universities and provides online training via a learning management system for officers to access the training required to earn various advanced certifications.

After successful completion of basic training and initial certification, all officers must complete a minimum of 40 hours of in-service training annually to maintain their status as a certified law enforcement officer.

Training reporting was threatened by numerous, disparate systems: State agencies counted six (6) different data management systems, which fragmented officer data and led to inconsistencies in reporting. This was compounded by the law enforcement agencies and institutions throughout the state, which maintained their own training records and followed non-standard data collection procedures. This led to inconsistency in data reporting and redundancy in data collection. This inconsistency threatened the tracking of legally defensible training and certification records, thus putting officers at risk of not being trained effectively and arrests at risk of dismissal.

Solution

The non-standard processes used to manage the training records of so many agencies, institutions and individuals became less systematic the larger it grew. Solving this challenge seemed a daunting task. But Jacobs knew it was critical that the reporting process be changed: the POST had to standardize training recordation and distribute the in-service data collection via the Internet. After investigating a number of systems, the POST selected Acadis Readiness Suite because it is designed specifically for law-enforcement and public safety training institutions.

To solve its immediate problem, the POST first implemented the Acadis Training Management System. This module provided the ability to track all law enforcement agencies and officers, including employment, training, and certifications in a standard and legally defensible manner. Further, it provided the foundation for development of the Basic law enforcement curriculum and tests required to ensure that all cadets graduate the academy with the requisite skills and knowledge to practice law enforcement.

The POST then implemented the Compliance Management module to support user-defined (re)certification and training criteria. It now tracks candidates’ training against defined certification, recertification and job-task criteria. The Compliance module is then used to plan appropriate training events for groups of personnel with expiring certifications. The Acadis Compliance Management module ensures the POST’s workforce fulfills all certification and recertification requirements.

Finally, the In-service Reporting portal was deployed to allow law enforcement agencies to report in-service training events for their officers. This reduces redundant data entry and costs of paper, mailing and storage by providing a secure, web-based reporting vehicle to agency representatives to report training for all their officers. The tracking of training events is critical to ensure that all law enforcement officers have met the training re-certification requirements defined by the POST.

Result

The implementation of Acadis Readiness Suite has significantly increased the accuracy of training data by distributing the data collection to training coordinators at each law enforcement agency. Further, costs have been reduced for the POST’s training reporting compliance by cutting law enforcement agencies’ paperwork volume, while providing easy-to-use tools to report training, in a consistent format, securely over the Internet. Agencies can easily report mandatory in-service training as it occurs and have gained real-time visibility into current training and certification records for officers.

Acadis automates the time-consuming process of managing certification application information and tracking complex recertification requirements. The POST staff can monitor compliance in real-time with training and certification policies to ensure state-wide training compliance. Now the POST has access to summary training information for each law enforcement agency, so it can monitor whether training policies are met and essential certifications are current. In this way, the POST can be certain officers across the state meet their compliance requirements.
“The Acadis Readiness Suite and portal infrastructure let us collect secure and accurate data from our constituent agencies across Utah by distributing the collection of it,” Jacobs noted. “With the Compliance Management module, we can finally match collected training records to our requirements and ensure officer compliance. Ensuring officer certification is critical to readiness and increases public safety knowing every officer is certified in their job requirement – an investment with an immeasurable ROI.”