Systems/Configuration Administrator

Releases to our customers should be quick and easy and customers should experience minimal downtime because we are proactively monitoring their systems. The position responsibilities include the following:

  • Release software upgrades and patches to all customers
  • Create and maintain web sites and database schemas
  • Maintain normal database operations on multiple databases (includes system monitoring and applying database patches)
  • Resolve configuration related failures, problems or concerns in a timely manner
  • Write scripts to automate manual processes
  • Backup and data recovery, data migration and tuning for optimization
  • Perform upgrades and patches to internal tools
  • Participate in architecture discussions
  • Maintain knowledge, educate team and help infrastructure stay aligned with security best practices
  • Troubleshooting technical issues with our hosting partners, customers and development team

We would know this person was doing a great job if…

  • …customers receive upgrades and patches in a timely manner
  • …the configuration manager works well with QA and Dev to identify and resolve configuration, performance and security issues
  • …automated scripts replace manual processes
  • …downtime is minimized because we proactively monitor internal and customer sites and databases
  • …internal tools were consistently up to date
  • …the configuration manager contributes to the team ideas that will improve our internal operations, reduce our security attack vector, reduce costs and increase customer satisfaction

This position reports to the Customer Care Manager with travel expectations between 10 and 20%. This position also has evening or weekend needs. Must be a U.S. Citizen with the ability to obtain Federal Security Clearance.

[COVID-19 NOTICE: Though remote employment is not typically offered for many of the roles outlined below, we are committed during this time to ensuring the health and safety of all of our employees.  Accordingly, most positions are temporarily assigned to work remotely.]

All qualified applicants will receive consideration for employment without regard to disability, protected veteran status, age, race, creed, color, religion, sex, marital status, affectional or sexual orientation, gender identity or expression, ancestry, nationality, or national origin.